Terms and conditions

1. General

 1.1 These general terms and conditions apply to all offers of Retro Game Collector. The terms and conditions are accessible for all and included on Retro Game Collector’s website.

 1.2 By placing an order, you indicate that you agree with the delivery and payment terms and conditions. Retro Game Collector reserves the right to change its terms and conditions for delivery and/or payment after the expiration of the term.

 1.3 Unless otherwise agreed in writing, Retro Game Collector does not recognize any general or specific terms and conditions or stipulations of third parties.

 1.4 Retro Game Collector guarantees that the delivered product is equal to the agreement and meets the specifications stated in the offer

2. Delivery

 2.1 Delivery will take place as long as stock is available.

 2.2 Within the framework of the rules of distance selling, Retro Game Collector will execute orders within at least 30 days. If this is not possible (because the item ordered is not in stock or no longer available), or for other reasons there is a delay, or an order cannot or can only be partially executed, the consumer will be informed within 1 month after placing the order and in that case the consumer has the right to cancel the order without any costs or notice.

 2.3 Retro Game Collector’s obligation to deliver will be deemed to have been fulfilled, unless there is proof to the contrary, once the goods delivered by Retro Game Collector have been offered to the buyer. In case of home delivery, the report of the carrier containing the refusal of acceptance will serve as full proof of the delivery offer.

 2.4 All periods mentioned on the website are indicative. No rights can therefore be derived from the periods stated.

 2.5 Incorrectly communicated delivery addresses are the responsibility of the buyer and may result in additional costs.

 2.6 The stated delivery times are never binding, but are given merely as an indication. No delay in delivery may give rise to termination of the contract or to the payment of damages to the benefit of the buyer, except in the case of deliberate delay.

 2.7 In the event of non-delivery of the goods, any sums paid by the buyer shall be refunded without interest or other compensation.

3. Prices

 3.1 Prices will not be increased within the duration of the offer, unless legal measures make this necessary or if the manufacturer introduces interim price increases.

 3.2 All prices on the site are subject to printing and typesetting errors. No liability is accepted for the consequences of misprints and typesetting errors.

 3.3 All prices on the site are in Euros. VAT is not calculated due to margin scheme on 2nd hand goods.

 3.4 Consumers under 16 years of age are required to obtain permission from their parents, guardian or legal custodian.

 3.5 Quotations and offers from the seller are without obligation and can only be accepted without deviation(s). A quotation, offer shall be deemed to have been rejected if it is not accepted within the number of days specified in the quotation, unless otherwise stipulated by the Seller.

4. Returns

 4.1 In the case of a consumer purchase, in accordance with the Distance Selling Act (Article 7:5 of the Dutch Civil Code), the customer has the right to return (part of) the goods delivered without giving any reason. The consumer has 14 days from the day after receiving the goods to inform Retro Game Collector of the decision to revoke the agreement (the model withdrawal form for consumers can be directly downloaded below this block). Once notified, the consumer has another 14 days to return the goods. If the customer has not returned the delivered goods after this period of time, the purchase will be considered concluded. The customer must prove that the delivered goods have been returned in time, for instance by means of a proof of postal delivery.

The goods must be returned in the original packaging (including accessories and related documentation) and in the same condition as before purchase (cfr. pictures of the offer). If the goods have been used, encumbered or damaged in any way by the buyer, the right to rescind within the meaning of this paragraph will lapse. Subject to the provisions of the preceding sentence, Retro Game Collector will ensure that within 14 days after receipt of the return shipment the full purchase price including the calculated shipping costs will be refunded to the customer. The return of the delivered goods will be entirely at the customer’s expense and risk. Please note that sealed games may not be opened! These are sold as collectors items.

 4.2 The right of withdrawal does not apply to:

  4.2.1 New items that are not returned in the same, original condition: Retro Game Collector will only accept returns if the item is in its original closed packaging. If the packaging has been opened, we cannot accept returns. The cost of returning the item(s) is (are) fully borne by the buyer.

  4.2.2 Second hand items: Retro Game Collector does not accept returns for 2nd hand items. All items are professionally cleaned, inspected and tested before they are offered for sale. In the exceptional case where you do experience a problem with your item, it is fully covered by our warranty and return policy.

  4.2.3 If the products are picked up by the consumer himself at the address of Retro Game Collector. The consumer has the possibility to inspect the products, it does not concern a sale ‘by distance’ anymore. In this case the renunciation right expires and the purchase cannot be cancelled.

  4.2.4 Products with a personal character or which have been specially designed according to the customer’s wishes.

5. Data management

 5.1 When you place an order with Retro Game Collector, your data will be recorded in the Retro Game Collector customer database. Retro Game Collector abides by the Data Protection Act and will not provide your data to any third party. Please also see our Privacy Policy.

 5.2 Retro Game Collector respects the privacy of the users of the Internet site and ensures that your personal data is treated confidentially.

 5.3 Retro Game Collector sometimes makes use of a mailing list. Each mailing includes instructions on how to remove yourself from this list.

6. Warranty

6.1 For all our products (always second-hand (!)), a legal conformity guarantee of 1 year applies to second-hand consumer goods.

6.2 As a consumer, you must inform the seller of the defect as soon as possible and in any case within two months from the day you discovered the defect.

6.3 Since repair for second-hand games is often impossible, the consumer is entitled to a price reduction or the dissolution of the purchase.

6.4 Please note that sealed games may not be opened! These are sold as collectors items and must be returned in their original state.

6.5 In the case of the sale of multiple consumer goods, if the conformity issue only concerns part of them and if there is a ground for dissolution of the purchase agreement, the consumer may exercise their right of dissolution only for the non-conforming goods and the conforming goods acquired at the same time, if it cannot reasonably be expected that the consumer wishes to retain only the conforming goods.

7. Agreement

 7.1 An agreement between Retro Game Collector and a customer is established after an order has been evaluated on its feasibility by Retro Game Collector.

 7.2 Retro Game Collector reserves the right not to accept an order without giving any reason or only to accept an order under the condition that the shipment takes place C.O.D. or after payment in advance.

8. Force Majeure

 8.1 Retro Game Collector is not liable if and insofar as its obligations cannot be fulfilled as a result of force majeure. This includes production interruptions, work force, transportation delays, strikes, work stoppages, which may affect us or our suppliers, even if they are foreseeable.

 8.2 In the event of force majeure, Retro Game Collector reserves the right to suspend its obligations and is also entitled to terminate all or part of the agreement or to demand that the content of the agreement is changed in such a way that execution remains possible. In no event shall Retro Game Collector be held to pay any fine or compensation.

 8.3 If Retro Game Collector has already partially fulfilled its obligations at the time the force majeure occurs, or can only partially fulfil its obligations, Retro Game Collector is entitled to separately invoice the goods already delivered or the part which can be delivered and the customer is required to pay this invoice as if it were a separate contract. However, this does not apply if the part already delivered or deliverable has no independent value.

9. Applicable law

Our general terms and conditions and terms and conditions of sale are governed by Belgian law. Disputes fall under the jurisdiction of the courts of Aalst. For disputes you can also go to the ODR platform (Online Dispute Resolution).